Refund & Cancellation Policy

We understand that life happens, but because our workshops require significant preparation and have limited spots, we apply the following cancellation policy to protect the sustainability of our programs.

1. Cancellation Schedule

If you need to cancel your registration, the following refund rates apply based on when we receive your written notice:

• Up to 28 days before the event: 100% refund (minus an administrative fee to cover non-refundable transaction costs from payday.is and Íslandsbanki).

• 20 to 27 days before the event: 80% refund.

• 14 to 19 days before the event: 50% refund.

• 7 to 13 days before the event: 30% refund.

• Less than 7 days before the event: No refund can be provided.

2. Administrative Fee

For any cancellation where a refund is issued, a flat administrative fee of 2.500 ISK will be deducted. This fee covers the costs already incurred for invoicing through our invoicing platform provider payday.is and bank claim processing via Íslandsbanki, which are not recovered when a refund is issued.

3. Substitutions

If you cannot attend, you are always welcome to send someone else in your place at no extra cost. Please just notify us at info@improving-playfully.com with the new participant’s name and contact details (including their kennitala) at least 24 hours before the event starts.

If we have a waitlist and are able to fill your spot with another participant, we will issue you a 100% refund (minus the 2,500 ISK administrative fee) regardless of when you cancel.

4. Credit Over Cash (The Playful Pivot)

Instead of a partial cash refund, you may choose to receive a Credit Voucher for a future workshop or course.

If you choose a voucher, we will increase your refund amount by an additional 20% (e.g., instead of a 50% cash refund, you receive a 70% credit).

Credit vouchers are valid for 12 months and are exempt from the 2,500 ISK administrative fee.

5. Event Cancellation by Improving Playfully

In the rare event that we must cancel a course or workshop (e.g., due to instructor illness or force majeure), you will receive a 100% refund of the course fee. We are not responsible for any travel or accommodation costs incurred.